Privay Policy

At Executive Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our online store, make a purchase, or interact with our services.

This policy applies to customers and visitors using our online store in the United Arab Emirates (UAE).

1. Information We Collect

When you visit or shop through Executive Mart, we may collect the following categories of information, depending on how you interact with our store.

Personal Information

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Information you provide when submitting a request or enquiry

Payment Information

When you make a purchase, payment information is processed through the relevant payment service provider.

We may receive transaction details, payment status, and limited payment-related information necessary to manage orders, process refunds, and prevent fraudulent transactions.

Full payment card details are generally handled by the applicable payment provider and are not intended to be stored directly by Executive Mart unless explicitly required and lawfully handled.

Technical and Usage Information

When you browse our store, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and interactions with our store

  • Referring websites and browsing activity

  • Cookie identifiers and similar technologies

The information collected depends on your device, browser settings, and the services enabled on our website.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To process and fulfil orders.

  • To arrange shipping and delivery.

  • To process payments, refunds, and eligible returns.

  • To provide order confirmations and transaction updates.

  • To respond to customer enquiries and requests.

  • To maintain, operate, and improve our online store.

  • To detect and prevent fraud, unauthorised activity, and security incidents.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional communications where permitted by law and, where required, with your consent.

We only intend to use personal information for legitimate purposes consistent with this policy and applicable law.

3. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Shopify: Our e-commerce platform provider, which supports the operation of our online store.

  • Payment Providers: To process payments, refunds, and related transactions.

  • Shipping and Delivery Companies: To deliver orders and provide shipment updates.

  • Technology and Service Providers: To support website functionality, analytics, security, and business operations.

  • Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect lawful rights and interests.

We do not intend to sell customers' personal information to third parties in exchange for money.

Third-party providers may process information in accordance with their own privacy policies and contractual obligations.

4. Cookies and Similar Technologies

Executive Mart and certain service providers may use cookies, pixels, and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

  • Remember shopping cart contents.

  • Maintain website functionality and preferences.

  • Understand website traffic and performance.

  • Measure marketing campaign effectiveness.

  • Support relevant advertising, where enabled and legally permitted.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect some website features. Where required, we will seek consent before using non-essential cookies or similar technologies.

5. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the technology used to operate our e-commerce services.

Your information may be processed by Shopify and other service providers to facilitate transactions, maintain website functionality, and provide related services.

Depending on the services enabled, information may also be processed by third-party applications integrated into our store.

We encourage customers to review the privacy policies of relevant third-party providers to understand how their information is handled.

6. Data Storage and Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security procedures, and the use of service providers that support secure data processing.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing disputes, meeting legal obligations, and maintaining relevant business records.

7. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we intend to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

The location in which information is processed may depend on the services and providers used by our online store.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including:

  • Requesting access to personal information held about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of personal information where legally permitted.

  • Requesting restriction of certain processing activities where applicable.

  • Objecting to certain processing or withdrawing consent where applicable.

  • Requesting information about how your personal information is processed.

  • Exercising any additional rights available under applicable UAE data protection law.

Certain information may need to be retained where required by law or necessary for legitimate legal and business purposes.

We will assess privacy requests in accordance with applicable legal requirements.

9. Marketing Communications

We may use your information to provide promotional updates, offers, or information about products where permitted by law.

Where required, we will obtain your consent before sending marketing communications.

You may opt out of promotional emails by using the unsubscribe option provided in the message. You may also manage available marketing preferences through the relevant store settings or communication channels.

Even if you opt out of marketing messages, we may still send essential transactional communications relating to purchases, payments, delivery, refunds, or account security.

10. Children's Privacy

Executive Mart's online store is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal authorisation is required.

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the situation.

Parents or legal guardians may exercise any rights available to them under applicable law concerning a child's personal information.

11. Third-Party Links

Our online store may contain links to third-party websites, services, or platforms.

These external websites operate independently and may have their own privacy policies and practices.

Executive Mart is not responsible for the privacy practices of third-party websites that it does not control. We encourage customers to review the relevant privacy notices before providing personal information to those services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

Any revised version will be published on this page, with the updated date shown at the beginning of the policy.

We encourage customers to review this page periodically to stay informed about how their information is handled.

13. UAE Data Protection Compliance

Executive Mart aims to handle personal information responsibly and in accordance with applicable data protection and privacy laws in the United Arab Emirates.

Depending on the circumstances, relevant requirements may include applicable UAE personal data protection legislation and other laws governing consumer transactions, electronic communications, and data processing.

Nothing in this Privacy Policy is intended to remove or restrict any rights that individuals are entitled to exercise under applicable law.

Executive Mart — Shop Smart. Live Better.